Privacy Policy

Effective Date: 1 March 2026

Last Updated: 1 March 2026

Samhita Dental & Poly Clinic (“we,” “us,” “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website (samhitadental.com), book appointments, or visit our clinic.

1. Information We Collect

Personal Information Provided by You

When you use our booking form, contact form, or interact with our clinic, we may collect the following personal information:

• Full name
• Phone number
• Email address
• Treatment preference or dental concern
• Preferred appointment date, time, and doctor

Health and Medical Information

As a dental healthcare provider, we may collect the following health-related information during your visits:

• Dental records and X-rays brought by the patient
• Clinical examination findings and diagnosis
• Treatment history at our clinic
• Medical history (medications, allergies, existing conditions) relevant to dental treatment

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• Browser type and version
• Device type (mobile, desktop)
• IP address
• Pages visited and time spent on our website
• Referring website or search engine
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and manage your dental appointments
• To provide dental treatment and maintain your clinical records
• To communicate with you about your appointments, treatment plans, and follow-up care (via phone, WhatsApp, email, or SMS)
• To respond to your inquiries submitted through our contact form
• To improve our website and services based on usage analytics
• To comply with legal and regulatory requirements (Dental Council of India, Karnataka State Dental Council, Digital Personal Data Protection Act 2023)

We do NOT sell, rent, or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing Your Data

We process your personal data on the following legal grounds under Indian law:

• Consent: When you submit a booking form or contact form, you consent to our collection and use of the information provided.
• Contractual Necessity: Processing your personal and health data is necessary to provide the dental treatment services you have requested.
• Legal Obligation: We are required to maintain dental records as per Dental Council of India regulations and the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations.
• Legitimate Interest: We use website analytics to improve our services and online experience.

4. Data Storage and Security

Patient health records are maintained electronically and in manual form, compliant with Dental Council of India and Karnataka State Dental Council regulations. Electronic records are stored on secure systems with access restricted to authorised clinic staff.

Website data (form submissions) is transmitted over HTTPS (SSL encryption). We implement reasonable security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. Medical waste is disposed of per Pollution Control Board standards.

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

Essential Cookies

Required for basic website functionality, including form submission and session management.

Analytics Cookies

We use Google Analytics 4 (GA4) to understand how visitors use our website, which pages are most visited, and how users navigate the site. GA4 collects anonymised data including pages visited, time spent, and device information.

Google Maps Cookies

When you view the embedded map on our Contact page, Google may set cookies to enable map functionality.

Managing Cookies: You can disable cookies through your browser settings. Please note that disabling cookies may affect website functionality. For information on how Google handles data collected through Analytics, please review Google’s privacy policy.

6. Third-Party Services

Our website and clinic operations use the following third-party services. Each has its own privacy policy, and we encourage you to review them:

• Google Analytics 4 — Website analytics and visitor behaviour tracking
• Google Maps — Embedded map on our Contact page
• Google Search Console — Website indexing and search performance monitoring
• WhatsApp (Meta) — Patient communication when you initiate contact via WhatsApp
• Practo / Lybrate / Justdial — Third-party directories where Samhita Dental is listed; each platform has its own privacy policy

7. Patient Health Data

Patient health data — including clinical records, X-rays, treatment history, and medical history — is classified as sensitive personal data under the Digital Personal Data Protection Act, 2023 (DPDPA).

• We collect and process health data solely for the purpose of providing dental treatment and maintaining clinical records.
• Health data is accessible only to the treating dentists — Dr. Sumukh M and Dr. Anvitha — and authorised clinic staff.
• We retain patient health records for a minimum period as required by Dental Council of India regulations.
• Patient health data is never shared with third parties for marketing or any non-medical purpose.
• Health data may be shared with referring doctors, specialists, or insurance companies only with the patient’s explicit consent.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

• Access: Request information about what personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements (clinical records may need to be retained per DCI regulations).
• Withdraw Consent: Withdraw your consent for data processing at any time. Please note that this may affect our ability to provide certain services.
• Grievance Redressal: Contact us using the details in the Contact section below, or file a complaint with the Data Protection Board of India.

9. Data Retention

• Website analytics data: Retained as per Google Analytics 4 default settings (14 months).
• Form submissions (booking and contact): Retained for 2 years or as long as needed to serve the patient.
• Patient clinical records: Retained for a minimum of 3 years after the last consultation, or longer as required by applicable regulations.

You may request deletion of your data by contacting us, subject to legal retention requirements.

10. Children’s Privacy

We provide pediatric dental services for children. For patients under 18 years of age, parental or guardian consent is required for data collection and treatment. We do not knowingly collect personal data from children without parental consent through our website forms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy. Material changes will be communicated via a notice on our website.

12. Contact Us About Privacy

For any privacy-related questions, data access requests, or concerns, please contact us:

• Email: samhitadental@gmail.com
• Phone: 9886809202
• Address: Samhita Dental & Poly Clinic, 777, 9th Main, 3rd Stage, 3rd Block, Basaveshwaranagar, Bangalore – 560079
• Working Hours: Monday – Saturday, 9:00 AM – 9:00 PM